At BRLY., your satisfaction matters to us. While we currently do not offer returns, we’re happy to assist with exchanges or refunds in genuine cases to keep your experience smooth and fair.

✅ Exchange Eligibility

• Request within 3 days of delivery

• Item must be unused, unwashed, and in original condition with tags & packaging intact

• Unboxing video/photo is mandatory

• No exchanges on:

  • Sale/clearance items

  • Customized or limited-edition products

  • Accessories (caps, masks, innerwear)

🔁 Exchange Policy

• Exchanges allowed only for manufacturing defects. We don't entertain exchange for size issues. Request you to kindly place an order after checking the size chart present in the images of the product.

• If the required size is unavailable, you may:

  • Choose another product of the same value, or

  • Opt for store credit

• Shipping charges may apply unless the item is defective

💸 Refund Policy

Refunds are issued only in these cases:

• Wrong item delivered

• Product damaged or defective on arrival

• Order cancelled before dispatch

🚨 Damaged or Defective Items

• Inform us within 24 hours of delivery

• Share clear images/videos for verification

• Replacement or full refund will be arranged accordingly

❌ Cancellations

• Orders can be cancelled before dispatch only

• Once shipped, cancellation is not possible

🎟 Store Credit

• Valid for 12 months

• Usable on any future BRLY. purchase

📩 Need Help?