At BRLY., we value your trust and want you to have the best shopping experience with us. If you’re not fully satisfied with your purchase, our Refund & Exchange Policy is designed to make returns simple and fair. Please note that currently, we do not provide returns.
1. Eligibility for Exchanges
- Items must be returned within 03 days of delivery.
- Products must be unused, unwashed, and in original condition with all tags, labels, and packaging intact.unused, unwashed, and in original condition with all tags, labels, and packaging intact.unused, unwashed, and in original condition with all tags, labels, and packaging intact.
- Proof (unboxing video) is required.
- Certain items are non-returnable:
- Products purchased during clearance/sale.
- Customized or limited-edition products.
- Accessories such as masks, caps, or innerwear (for hygiene reasons).
2. Exchange Policy
- Exchanges are allowed for size or product defects only.
- If your requested size is unavailable, you may choose a different product of the same value or opt for store credit.
- Exchange shipping costs may apply unless the product was defective/damaged on arrival.
3. Refund Policy
- Refunds are issued only in the following cases:
- Wrong item delivered.
- Defective or damaged product on arrival.
- Order cancellation before dispatch.
- Refunds will be processed to the original payment method within 07 days after we receive and inspect the return.
- Shipping charges (if applicable) are non-refundable.
4. Process for Exchanges
- Contact us at hello@brly.in with your order ID and reason for exchange.
- Our team will guide you through the process and provide a return shipping address.
- Once the product passes our quality check, we will initiate your refund or exchange.
5. Damaged or Defective Items
- If you receive a damaged/defective product, please notify us within 24 hours of delivery with clear images.
- We will arrange for a replacement or issue a full refund as applicable.
6. Cancellations
- Orders can be cancelled only before dispatch. Once shipped, the order cannot be cancelled.
7. Store Credit
- In certain cases, refunds may be provided as store credit, which can be used on any future BRLY. product.
- Store credit will be valid for 12 months from the date of issue.
8. Contact Us
For returns, refunds, or exchange queries:
📍 BRLY., Sector 11, Indira Nagar, Lucknow 226016
